Privacy Policy - Morgan Family Plumbing

Effective Date: September 25, 2025

1. Introduction

Morgan Family Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our business.

2. Information We Collect

Personal Information

We may collect the following personal information:

Name and contact information (phone, email, address)

Property details and service location

Payment information and billing details

Service history and preferences

Emergency contact information

Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information

Device type and operating system

Pages visited and time spent on site

Referral sources and search terms

Location data (with your consent)

3. How We Collect Information

We collect information through:

Direct communication (phone calls, emails, in-person)

Service appointments and consultations

Our website and online forms

Payment processing systems

Third-party referral services

Social media interactions

4. How We Use Your Information

We use your information to:

Provide plumbing services and customer support

Schedule appointments and send service reminders

Process payments and manage billing

Communicate about services and follow up on work

Improve our services and customer experience

Comply with legal and regulatory requirements

Send marketing communications (with your consent)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

Service Providers

Payment processors and financial institutions

Insurance companies (for claims processing)

Suppliers and manufacturers (for warranty purposes)

Professional services (accounting, legal)

Legal Requirements

We may disclose information when required by:

Court orders or legal processes

Law enforcement requests

Regulatory compliance

Protection of our rights or safety of others

Business Transfers

Information may be transferred if our business is sold, merged, or acquired.

6. Data Security

We implement appropriate security measures to protect your information:

Secure data transmission and storage

Limited access to personal information

Regular security assessments

Employee privacy training

Secure disposal of sensitive documents

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services

Comply with warranty obligations

Meet legal and regulatory requirements

Generally, we retain customer records for 7 years after last service

8. Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal information

Correct or update your information

Request deletion of your information

Opt-out of marketing communications

Restrict processing of your information

9. Marketing Communications

Email and Text Messages

We may send service reminders and promotional messages

You can opt-out at any time using unsubscribe links

We respect all opt-out requests promptly

Phone Communications

We may call regarding appointments and services

You can request to be removed from call lists

Emergency communications may still occur for safety

10. Website Cookies and Tracking

Our website may use:

Essential cookies for site functionality

Analytics cookies to improve user experience

Marketing cookies for advertising (with consent)

You can manage cookie preferences in your browser

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

12. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children without parental consent.

13. Idaho State Privacy Rights

Idaho residents have specific rights under state law regarding their personal information. Contact us to exercise these rights or for questions about our privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of updated terms.

15. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Morgan Family Plumbing
Treasure Valley, Idaho
Phone: (208) 891-4098
Email: [email protected]
Website: morganfamilyplumbing.org

Business Hours:
Monday - Friday: [Hours]
Saturday: [Hours]
Sunday: Emergency Service Available

16. Complaints and Concerns

If you have concerns about our privacy practices:

Contact us directly using the information above

File a complaint with the Idaho Attorney General's Office

Contact relevant federal agencies if applicable

17. Consent

By using our services or website, you consent to the collection and use of your information as described in this Privacy Policy.

Last Updated: September 25, 2025

Morgan Family Plumbing - "Someone You Can Count On!" - Protecting your privacy while providing quality plumbing services to the Treasure Valley for over 23 years.